Caregiver Quality Assurance

The Caregiver Quality Assurance program insures that Visiting Angels Westplex will look closer at the personality and behaviors of the caregivers that are considered for employment to work in your home.

Visiting Angels Westplex uses the most advanced screening tool available today in pre-employment assessment of caregivers. This unique technology identifies individuals with the potential to put your family at risk. The caregiver pre-employment assessment tool examines attitudes, behaviors and personality to screen applicants before an incident can occur.

    • Dependability -- Measures the risk that an individual will be undependable, careless, lazy or disorganized.
    • Honesty/Integrity -- Measures the risk for dishonest behavior.
    • Hostility/Aggression -- Measures the risk of a person being aggressive, hostile, disruptive or having poor control of their anger.
    • Substance Abuse -- Measures the risk of substantial use of alcohol or illegal drugs.
    • Sexual Harassment -- Measures behaviors regarding sexuality that are likely to be considered harassment.
    • Computer Misuse -- Measures the risk of using computers and Internet connections in ways unrelated to job tasks.
    • Cognitive Reasoning -- Evaluates problem-solving abilities and learning speed.

Today, even Certified Nurses Aides and Certified Home Health Aides are only evaluated on a minimum of clinical skills. We know, however, that most problems in people's homes arise with inappropriate attitude and behavior among caregivers. Until now there was no way to evaluate attitude and behavior before problems arose.

Additionally the Caregiver Personality and Behavior Assessment measures six core traits:

    • conscientiousness
    • tough minded
    • conventional
    • extroversion
    • stable
    • teamwork

These six scales are designed to match quality caregivers with appropriate clientele.

As you are evaluating homecare agencies ask them what type of tools they use to evaluate attitudes, personality and behavioral traits of their applicants. If they rely on "good instincts" they aren't using the technology you need and should expect.

What does Caregiver Quality Assurance mean to clients and their families?

It means that Visiting Angels Westplex is using Leading Home Care's Caregiver Selection System, the latest technology and most advanced techniques to assure that the people caring for your loved one are trustworthy, dependable, and have the attitude and personality skills needed to provide top quality care.

Caregivers and Codependency

The term "codependence" is clearly being overused in all walks of life; from caring for an alcoholic spouse to staying in a job with an abusive boss. It allows us to label ourselves (or others) rather than work at changing a bad situation. Yet, even such a negative term as codependence can be seen as a reason to look at the context in which the term developed. For example, a controlling caregiver may be seen as codependent due to her need to run their care recipient's life. And, although there may be some truth lying within that statement, it could also be that the caregiver is truly finding it useful to handle most of the needs of her care recipient in order to offer the best possible personalized care.

About Visiting Angels

"Thank you again for all of your help and kindness. My mother and I could not have gotten through the last week without your assistance."

Visiting Angels, one of the nation's fastest growing providers of assisted living services for seniors, has opened its newest location servicing the Westplex area of St. Charles, Lincoln, Warren, Franklin, and St. Louis counties. The agency is centrally loc

Mission Statement


Mission Statement

Visiting Angels Westplex

is dedicated to providing the finest

non-medical homecare available.

We will build solid relationships with our clients and client families based on honesty and integrity.

We will exceed our clients expectations and provide loving compassionate care to all that we serve.


Mission Statement

Caregivers are the lifeblood of our business. We can only achieve our goals as a company and truly serve our clients by employing loving compassionate caregivers with a special aptitude for this very special work.

We are determined to build a caregiver team second to none. We will build that team based on mutual respect and a real concern for each caregiver. We will treat every caregiver as a valued individual and an important part of the Visiting Angels family.

While we endeavor to find the right caregiver for every client we will also be committed to finding the right client for each caregiver.

These mission statements are not just words on a piece of paper crafted to make us feel or look good. They are the purpose of Visiting Angels Westplex they are the reason that we founded this company and are the guiding principles that will be used to make every decision as we grow our company to serve our client and provide our caregivers the best job they ever had.

Mark & Gereen Lamartina

Why Choosing the Right Caregiver is So Important

As the number of seniors in the U.S. continues to grow—indeed, the first "Baby Boomers" will turn 65 in 2011—so does the market for non-medical senior homecare. Chances are, you will at some point be looking for a caregiver for an elderly family member. Visiting Angels is one of the nations leading providers of non-medical senior homecare, with over 170 locations nationwide.

According to Jennifer Galantowicz, Director of Marketing of the Visiting Angels Westplex, located in O'Fallon, MO, " At Visiting Angels (, we are dedicated to working with clients and their families to ensure the best possible non-medical homecare. Nothing is better than providing the quality care that allows an elderly client to stay in their own home."

"Today's seniors wish to maintain their independence and quality of life as long as possible," states Galantowicz. "At the same time, their adult children are often sandwiched between taking care of their own offspring and helping their elderly parent, who may live hours away. That's why the Visiting Angels non-medical homecare has become popular in the St. Charles, Lincoln, Franklin and Warren county areas."

"Many seniors do not require a nurse, but simply need the assistance Visiting Angels provides helping with the tasks of daily living," continues Galantowicz.

Visiting Angels' services include, meal preparation, basic household chores, personal hygiene, shopping, companionship and, in some case, simply providing a respite for family caregivers.

Due to the increased need for such assistance, many non-medical homecare agencies are sprouting up across the landscape. However, not all agencies are alike, and it's important to understand the differences.

For more information on how Visiting Angels is the best non-medical homecare provider for you and your family please contact Jennifer at 636-695-4422.

In Caring for Someone with Alzheimer's, Support is the Most Important Resource

According to the Alzheimer's Foundation of America, as many as 5.1 million Americans may have Alzheimer's disease, a fatal brain disease that causes a slow decline in memory, thinking and reasoning skills. A diagnosis of Alzheimer's disease can be frightening and devastating to an individual and their loved ones, but there are some steps you can take to make it through.

While there is no cure for Alzheimer's, there are treatments and therapies that can slow the worsening of dementia symptoms and improve the quality of life for those with the disease and their caregivers. If you suspect your loved one is showing symptoms of Alzheimer's, it is extremely important to be proactive by getting them to their physician, and if a diagnosis is made, to get a care team and plan in place as soon as possible.

First, know these 10 Warning Signs of Alzheimer's:

1. Memory loss that disrupts daily life: not remembering recent events, names, where things go, and other new information.

2. Challenges in planning or solving problems: Having trouble following a familiar recipe or keeping track of monthly bills, difficulty concentrating and taking much longer to do things than previously should be taken seriously.

3. Difficulty completing familiar tasks at home or at work.

4. Confusion about time and place: People with Alzheimer's can lose track of dates, seasons and the passage of time.

5. Trouble understanding visual images and spatial relationships: look for difficulty reading, judging distance and determining color or contrast.

6. New problems with words in speaking or writing: Signs include trouble finding the appropriate words, completing sentences, and following directions and conversations.

7. Misplacing things and losing the ability to retrace steps: People with Alzheimer's may put things in unusual places, or accuse others of stealing.

8. Decreased or poor judgment when making decisions: There may be issues with monetary scams or less attention to grooming and hygiene.

9. Withdrawal from work or social activities.

10. Changes in mood or personality: Signs include increased depression, fearfulness, anxiety or suspicion, rapid and persistent mood swings, withdrawal and disinterest in usual activities.

If your loved one is displaying any of these warning signs, it is vital to have them evaluated by a physician and screened for Alzheimer's. It is important to remember that Alzheimer's disease is not a normal part of the aging process, and it should not be mistaken for basic forgetfulness. Every person may experience one or more of these signs in different degrees, but with Alzheimer's disease, these symptoms gradually increase and become more persistent.

If a physician diagnoses Alzheimer's, the more proactive you are in making decisions regarding care, the more you can manage the disease. Here are a few basic steps to help if you or someone you love is diagnosed with Alzheimer's:

1. Educate yourself about the disease. The more you know, the more you can be prepared. The Alzheimer's Foundation of America ( and the Alzheimer's Association ( are two great resources.

2. Take care of financial, legal and long-term care planning issues. Discuss wishes related to future care and end-of-life issues.

3. Employ cognitive stimulation. Listening to music, word puzzles and memory games can help and can provide a positive experience for the patient and caregivers.

4. Arrange respite and/or regular professional care. Even if you are willing and able to be a primary caregiver for an Alzheimer's patient, you will need help, if only to take a short break. Plus, it helps to introduce a professional caregiver while a person is still in the early stages of Alzheimer's, because once the disease progresses it can be more difficult and upsetting to change routines. When looking to hire home care help, try to find a person who has Dementia Care Professionals of America training ( ) or experience with dementia care clients. Visiting Angels, for example, the nation's leading network for quality, compassionate home care, is one local home care agency that provides this training to its staff.

5. Build a support system. Being a caregiver for someone with Alzheimer's can be stressful and overwhelming. Find people to talk to, reach out for help, and always make time to maintain your own physical and mental health. Many local hospitals and departments of aging offer free support groups, along with sites like the National Family Caregivers Association ( ) and ( ).

If you or your loved one has been diagnosed with Alzheimer's or a related dementia, know that you are not alone. For more information or to explore care options, call Visiting Angels at 636-695-4422

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